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Knowledge is power, which is why we’re transparent and want to share information with you about our products and everything we do. If you have questions, please look below for answers. Or contact our team, and we’ll get back to you shortly.

About Biome

Our drink is specifically designed to support optimal gut health.

We’ve crafted a drink that contains well-known ingredients like BCAAs and combined them with cutting-edge probiotics and other functional ingredients, recognizing the gut is key to general wellbeing.  We have explicitly chosen to avoid using artificial sweeteners, flavours and preservatives as we believe a more natural approach is better for the gut.

Gut issue can affect 50% of athletes and given the gut is said to represent almost 70% of the immune system, and is estimated to produce 90% of the body’s serotonin (the happy hormone), it’s fair to say it’s pivotal to general wellbeing.

We recommend drinking BIOME cold post workout.

Yes. We work with many of the leading fitness studios, CrossFit gyms, health stores and other retailers across the country. For more information, visit our Wholesale page.

When you’re ready to join, please fill out our Wholesale Program form. We look forward to working with you.

Having experienced years of gut health issues and struggling to find a sports drink that didn’t just worsen her symptoms, our founder Aoife Morrin, decided to take a holistic approach & create something new.

The future of sports drinks is here!

“Gone are the days of sugary sports drinks. This is not what our body needs, and anyway, there is a societal need to reduce sugar in the diet.

A sports drink needs to refresh you and offer you some form of muscle support. But we’ve taken that one step further. A healthy gut sits at the heart of how our body functions; both mentally and physically. If you are not healthy, you can’t perform. We are providing a drink to help you prepare and perform for your sport and exercise goals. That is a true sports drink.”

Yes, we only use the highest quality ingredients in our product and it is Informed Sports certified, meaning it has been anti-doping tested and safe for athletes of all levels to consume.

The Product

The shelf life is 12 months from the date they are made. Find the exact Best By date printed on the bottom of the can.

We believe in striving for sustainability because for us to be at out healthiest, we need a healthy planet! So we have specifically chosen to use paperboard-based cans instead of aluminium ones. They are 70% made from renewable paperboard, sourced from sustainably managed forests.

A major selling point for us is that it has the lowest carbon footprint when compared with PET and aluminium packages. The use of renewable raw materials in our cans generates significantly fewer greenhouse gas emissions during production than during the energy intensive production cycle of the traditional aluminium cans.

BIOME is fully recyclable with other household cartons.

Yes, please do! BIOME is fully recyclable with other household cartons.

Purchasing

We accept all major credit cards and PayPal.

If you are having issues using a discount code, please contact us at support@www.biome-drinks.com

Shipping

Yes, we offer free next day tracked delivery for all subscriptions and orders of 2 or more trays.

We do our best to ship out in-stock orders the next business day. Once your order leaves our facility, you can expect next day delivery for UK domestic orders placed before 12 pm. UK domestic includes Scotland, Channel Islands and Northern Ireland.

As soon as your order ships, we’ll send you a shipping confirmation email with your tracking ID number. If you have a BIOME account, you can also find your tracking ID number in the Order History section of My Account.

You can click on the link in your shipping confirmation email, copy and paste your tracking ID number here or download the DPD app to locate your package.

If you’re having trouble locating your package, our team is happy to help. Email us at support@www.biome-drinks.com

We currently only ship to the United Kingdom,  but watch this space!

Ingredients & Nutritional Information

The strain of probiotic used is called Bacillus Coagulan. There are more than 2 billion CFUs per can, this is the same level as the dose used in the in vivo and in vitro tests done on it. The results demonstrated efficacy in reducing IBS-like symptoms.*

There are more than 2 billion CFUs per can, this is the same level as the dose used in the in vivo and in vitro tests done on it. The results demonstrated efficacy in reducing IBS-like symptoms.*

The probiotics we use are naturally encapsulated, which means they withstand stomach acid and actually reach the gut alive!

Our natural flavours are oils, essence and extracts from natural sources, such as spices, fruit, plants or vegetables.

We wanted our drink to have what we believe are key functional elements to support optimal gut health AND taste great. When you open a can of BIOME, it should taste and smell the same every time, and natural flavours help make that happen.

We use a combination of different acids to help us keep the drink stable.

Some random acid facts for you:

  • Did you know ascorbic acid is another name for Vitamin C?
  • Citric acid is a weak organic acid, that naturally occurs in citrus fruit.
  • Malic acid is an organic compound, which occurs naturally in all fruits & many vegetables.

The Nutritional Facts can be found on each product page.

Yes!

  • Preservatives
  • Artificial sweeteners
  • Caffeine
  • Artificial colours or flavours

Exchange & Returns

If for any reason you are not happy with your purchase, please reach out to us at support@www.biome-drinks.com. Our customer service team will be happy to either replace your purchase or issue you a refund.

Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, there must be no more than 3 cans missing from each returned package for a full refund

For a refund or exchange on your purchase, contact support@www.biome-drinks.com and we will send you a prepaid return slip.

Once your package is received, we will process your request and issue your refund. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 5-7 business days.

Our cans undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective can upon arrival that doesn’t meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the cans or issue you a full refund, whichever you prefer.

Subscription Guide

BIOME subscriptions are completely flexible and you can subscribe to any of our products. You can update your delivery address, payment details or cancel your subscription at any time.

We have created a how-to guide to show you how to access and amend your biome subscription. The majority of these functions can be performed in your dedicated account area.

To create a subscription, simply visit any of our biome product pages by clicking on shop and ‘view products’:

  1. Choose “subscribe now
  2. Choose the frequency you want to receive your delivery, weekly or monthly
  3. Click on view cart

This will take you to the cart page, where you can review your order and proceed to the secure checkout.

From the homepage, under the heading shop, you will see a person icon- click on that.

You will then either automatically be logged in or you will be prompted to enter the email address you used when you registered with us and your password.

Now you’re in your biome account area.
Here you will be able to perform all actions related to your account.
You have quick access to the main functionalities of the account from your dashboard.
Orders – view your previous orders and subscriptions
My subscription – manage your existing subscriptions

On the left-hand side of the screen on desktop or at the top of the screen on mobile, you will also see:

  • Addresses – manage your addresses here. Add, remove, and amend
  • Payment methods – manage your payment methods. Add, remove, and set as preferred
  • Account details – manage your email address and password here. If you want to reset your password, this is where you can do it.
  • Logout – log out of your account

You can manage all aspects related to your upcoming delivery in the “my subscription” section of the account area.

To access this, click on “my subscription” from the left-hand side menu on desktop or top-menu on mobile.

Open the subscription you want to manage by clicking on “view delivery”. Here you can manage all aspects of your delivery.

Change your subscription – if you want to change the frequency of your subscription or the product you’re subscribing to, you will need to cancel your current subscription and start a new one.

Cancel a subscription – if you no longer want to receive this product, click on “cancel”.

Change address – you can either amend an existing address or add a brand new one.

Change payment – you can either amend an existing payment method or add a brand new one.

Renew now – if you’d like to receive your order sooner than scheduled, please select ‘renew now’

Then click “update subscription” to save your changes.

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