DO YOU OFFER FREE DELIVERY?
Yes, we offer free next day tracked & signed delivery for orders of 2 or more boxes.
WHEN WILL MY ORDER ARRIVE?
We do our best to ship out in-stock orders the next business day. Once your order leaves our facility, you can expect next day delivery for UK domestic orders placed before 12pm. UK domestic includes Scotland, Channel Islands and Northern Ireland. For Republic of Ireland and Scottish Islands the delivery time is 2 days.
HOW DO I TRACK MY ORDER?
As soon as your order ships, we’ll send you a shipping confirmation email with your tracking ID number. If you have a BIOME account, you can also find your tracking ID number in the Order History section of My Account.
You can click on the link in your shipping confirmation email, copy and paste your tracking ID number here or download the DPD app to locate your package.
If you’re having trouble locating your package, our team is happy to help. Email us at SUPPORT@BIOME-DRINKS.COM
WHERE DO YOU SHIP?
We currently only ship to the United Kingdom.
I’D LIKE TO RETURN MY BIOME PURCHASE. WHAT NOW?
If for any reason you are not happy with your purchase, please reach out to us at SUPPORT@BIOME-DRINKS.COM Our customer service team will be happy to either replace your purchase or issue you a refund.
Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, there must be no more than 3 cans missing from each returned package for a full refund.
HOW DO I RETURN OR EXCHANGE A TRAY OF BIOME?
For a refund or exchange on your purchase, contact SUPPORT@BIOME-DRINKS.COM and we will send you a prepaid return slip.
Once your package is received, we will process your request and issue your refund. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 5-7 business days.
WHAT DO I DO IF A TRAY IS DEFECTIVE / DAMAGED?
Our cans undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective can upon arrival that doesn’t meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the cans or issue you a full refund, whichever you prefer.